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Tampilkan postingan dengan label TalkTalkScums. Tampilkan semua postingan
Tampilkan postingan dengan label TalkTalkScums. Tampilkan semua postingan
Selasa, 23 Februari 2010
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TalkTalk still taking the piss

Well today is the 23rd of February, the day TalkTalk promised to get us online despite much delay. So how did it go?

If you are reading this, it meant that that they have fucked up yet again (you now, didn't bother to send us the router and login details). Yes, I wrote a preemptive rant about it and scheduled the post because I had a feeling that no parcel from TalkTalk will be waiting when I got home this evening.

This is hardly surprising when they are investing in a stupid infrastructure called "we'll call you" instead of actually taking care of their paying customers. This naff service aims "to provide older people who live alone with a guaranteed weekly natter, free of charge." No shit, now how about a service that aims to provide current paying customers with the minimum service you promised??

Anyway time to give TalkTalk a call and give their poor customer service a good kicking in their verbal ass (who I normally do not blame, but I do now since the previous person promised me that we would be fine today). In the meantime enjoy the new TalkTalkScums label/tag. I have a feeling that it will be used very often.

While we are at it, I am seriously considering just dropping the whole broadband bullshit and buy a prepay Three Mobile Broadband dongle instead. I wouldn't be able to download much (and certainly not PS3 demos, sigh), but we have a library nearby with free internet connection to misuse and abuse.
Diposting oleh di 11.00 0 komentar
Label: ,
no image

TalkTalk still taking the piss

Well today is the 23rd of February, the day TalkTalk promised to get us online despite much delay. So how did it go?

If you are reading this, it meant that that they have fucked up yet again (you now, didn't bother to send us the router and login details). Yes, I wrote a preemptive rant about it and scheduled the post because I had a feeling that no parcel from TalkTalk will be waiting when I got home this evening.

This is hardly surprising when they are investing in a stupid infrastructure called "we'll call you" instead of actually taking care of their paying customers. This naff service aims "to provide older people who live alone with a guaranteed weekly natter, free of charge." No shit, now how about a service that aims to provide current paying customers with the minimum service you promised??

Anyway time to give TalkTalk a call and give their poor customer service a good kicking in their verbal ass (who I normally do not blame, but I do now since the previous person promised me that we would be fine today). In the meantime enjoy the new TalkTalkScums label/tag. I have a feeling that it will be used very often.

While we are at it, I am seriously considering just dropping the whole broadband bullshit and buy a prepay Three Mobile Broadband dongle instead. I wouldn't be able to download much (and certainly not PS3 demos, sigh), but we have a library nearby with free internet connection to misuse and abuse.
Diposting oleh di 11.00 0 komentar
Label: ,
Jumat, 19 Februari 2010
Yes, TalkTalk still sucks

Yes, TalkTalk still sucks

A couple of weeks ago we received a letter by TalkTalk stating that our broadband service would go live on 18 February. But the 18th came and went yesterday without them even bothering to send us the broadband router and login details.

Called the customer service and was passed around a couple of times. Finally a lady told me that the new live date would be on the 23rd of February. I demanded to know from her why didn't they send me a letter or text message and she could not answer me. I also asked her why have I been billed since 18 January when they have fulfilled their obligation.

And here's the kicker.

According to her, broadband is 'free' and therefore I have not been charged with it. I have only been billed for 'free inclusive' calls, and because broadband is a 'free add-on', I should not expect to complain about it.

What a lying bitch. When I called in December (yes that long ago), I asked to be signed up for TalkTalk Essentials (yes, I am a stinker, but I really do not need more than 40GB a month - at least not yet). Now according to TalkTalk's own website and promotions - TalkTalk essentials includes:

Fast broadband: up to 8Meg
40GB monthly download allowance
Evening & weekend calls to UK landlines
FREE wireless 'G' router

Don't believe me, here's a screengrab:



When I applied back in December, the salesperson told me that I would not be billed for January, until my broadband connection is active. So who's lying? I do not know, but it is clear that from the moment they delayed our phone line connection that TalkTalk is an incompetent company and that they have an active policy to misled future and current customers.

So there, I am actually paying TalkTalk for not providing me the service they promised. Liars? You bet there are. Unfortunately for us, we can't do much about it as broadband in the UK are pretty much still in the stone ages.

Moral of the story? I wish we had cable in our home and we were still with Virgin Media. From my 2 1/2 years experience with them I know that Virgin pretty much sucked, but my problem with them has always been their incompetency rather than any policy of attempting to lie to their customers, and I rather be with an incompetent company than one trying to steal from me. It would be great if there was a broadband provider that is neither, but this is the UK. You can't expect much.

In a couple of years time traditional phone lines and fixed broadband would be dead thanks to LTE, and so will companies like TalkTalk. I can't wait.
Diposting oleh di 02.20 0 komentar
Label: ,
Yes, TalkTalk still sucks

Yes, TalkTalk still sucks

A couple of weeks ago we received a letter by TalkTalk stating that our broadband service would go live on 18 February. But the 18th came and went yesterday without them even bothering to send us the broadband router and login details.

Called the customer service and was passed around a couple of times. Finally a lady told me that the new live date would be on the 23rd of February. I demanded to know from her why didn't they send me a letter or text message and she could not answer me. I also asked her why have I been billed since 18 January when they have fulfilled their obligation.

And here's the kicker.

According to her, broadband is 'free' and therefore I have not been charged with it. I have only been billed for 'free inclusive' calls, and because broadband is a 'free add-on', I should not expect to complain about it.

What a lying bitch. When I called in December (yes that long ago), I asked to be signed up for TalkTalk Essentials (yes, I am a stinker, but I really do not need more than 40GB a month - at least not yet). Now according to TalkTalk's own website and promotions - TalkTalk essentials includes:

Fast broadband: up to 8Meg
40GB monthly download allowance
Evening & weekend calls to UK landlines
FREE wireless 'G' router

Don't believe me, here's a screengrab:



When I applied back in December, the salesperson told me that I would not be billed for January, until my broadband connection is active. So who's lying? I do not know, but it is clear that from the moment they delayed our phone line connection that TalkTalk is an incompetent company and that they have an active policy to misled future and current customers.

So there, I am actually paying TalkTalk for not providing me the service they promised. Liars? You bet there are. Unfortunately for us, we can't do much about it as broadband in the UK are pretty much still in the stone ages.

Moral of the story? I wish we had cable in our home and we were still with Virgin Media. From my 2 1/2 years experience with them I know that Virgin pretty much sucked, but my problem with them has always been their incompetency rather than any policy of attempting to lie to their customers, and I rather be with an incompetent company than one trying to steal from me. It would be great if there was a broadband provider that is neither, but this is the UK. You can't expect much.

In a couple of years time traditional phone lines and fixed broadband would be dead thanks to LTE, and so will companies like TalkTalk. I can't wait.
Diposting oleh di 02.20 0 komentar
Label: ,
Kamis, 28 Januari 2010
no image

TalkTalk

As you may know, we've moved to a new home sometimes in mid-December. It is a new build, so while there was already a phone line installed by BT - it hasn't been activated. Naturally we wanted to get online as soon as possible. You would think that this being a developed country, getting connected wouldn't be an issue. It has been almost a month since I called and our home is still not connected.

December 2009 - called TalkTalk, requested to have an engineer active our telephone line (new build and all). Customer service tried to sell me Virgin instead(!), but after 20 minutes the application failed because our address isn't recognised (new build and all). Transferred me to a TalkTalk sales person (!) who took 40 minutes jotting down my details and trying to sell me upgrades. Sales person booked 6 January as the date when they will send an engineer. Backup dates includes the following two days.

5 January 2010 - received a text by TalkTalk that our engineer would only visit on 15 January!

15 January - phone line activated by BT engineer with no issues.

19 January - received text by TalkTalk confirming our phone line is now active (duh) and we can start making calls.

23 January - received two letters by TalkTalk, one which confirms that our broadband activation date would be on 18 February - 1 1/2 month after I first contacted them and one month after the line was activated by BT.
Diposting oleh di 07.45 0 komentar
Label: ,
no image

TalkTalk

As you may know, we've moved to a new home sometimes in mid-December. It is a new build, so while there was already a phone line installed by BT - it hasn't been activated. Naturally we wanted to get online as soon as possible. You would think that this being a developed country, getting connected wouldn't be an issue. It has been almost a month since I called and our home is still not connected.

December 2009 - called TalkTalk, requested to have an engineer active our telephone line (new build and all). Customer service tried to sell me Virgin instead(!), but after 20 minutes the application failed because our address isn't recognised (new build and all). Transferred me to a TalkTalk sales person (!) who took 40 minutes jotting down my details and trying to sell me upgrades. Sales person booked 6 January as the date when they will send an engineer. Backup dates includes the following two days.

5 January 2010 - received a text by TalkTalk that our engineer would only visit on 15 January!

15 January - phone line activated by BT engineer with no issues.

19 January - received text by TalkTalk confirming our phone line is now active (duh) and we can start making calls.

23 January - received two letters by TalkTalk, one which confirms that our broadband activation date would be on 18 February - 1 1/2 month after I first contacted them and one month after the line was activated by BT.
Diposting oleh di 07.45 0 komentar
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